PAYMENT POLICY

50% Deposit payable within 48 hours of making the reservation.
Full balance payable 6 weeks prior to arrival.

METHOD(S) OF PAYMENT
Payment may be made by clicking on the below link, or by bank transfer, the details of which is noted below.
Please use Booking Reference: {BkBooking}
when making payment.

https://paylink.paygate.co.za/?p1=7L04

Bank Transfers
GTD RESORTS KAINGO (PTY) LTD
First National Bank, Commercial Account Services
Account Number: 63024860561
Branch Code:  21 05 54
Reference: {BkBooking}

CANCELLATIONS
56 – 42 days prior to arrival: 50% forfeiture of monies paid
41 – 1 days prior to arrival: 100% forfeiture of monies paid
No Show – 100% forfeiture of monies paid

MODIFICATIONS
Please note that a change in the length or dates of your reservation may result in a rate change or surcharge.

Check in time:                   14h00

Check out time:                11h00

CONSERVATION LEVY

Per occupant:     R220 per adult per day

                             R110 per child per day (6-11 years old)

TERMS AND CONDITIONS

Please note that all bookings remain unconfirmed until payment has been received and check in will not be permitted if no payment has been made.

Upon arrival at the Kaingo Gane Reserve, guests with private vehicles will be required to park their vehicles in a designated parking area. Guests will then be transported to the main lodge via shuttle service for the check-in process. This policy is in effect to ensure the safety and security of all guests and vehicles within the reserve. By entering the Kaingo Game Reserve, guests agree to comply with this policy and any other terms and conditions set forth by the management.

At check-in, you must present the credit card used to make your booking/s and a valid photo ID with the same name. Failure to do so may result in the property requesting additional payment, or your reservation not being honored.

Unacceptable noise levels will not be tolerated after 21h00. Failure to adhere to this rule will result in vacating the unit and lodge.

All group bookings, gatherings and events need to be pre-planned, booked and approved with the Lodge, prior to check in.

No overcrowding will be allowed. Please refer to the max occupancy allowed, per unit / room booked. 

No sharing / moving of content, cutlery and crockery is allowed between units / rooms.

No pets of any kind are allowed at the lodde. Should you fail to abide by this rule, you will be required to remove the pet/s from the lodge and will be liable for the applicable penalty fee. Failure to abide by

Lodge Rules may give rise to eviction at the LodgeManager’s sole discretion.

The Lodge may require a refundable breakage deposit.

Without exception, no entry will be allowed to persons more than the maximum occupancy prescribed on this letter.

The lodge reserves the right to allocate a different unit of the same layout described above.

All guests will be required to sign an indemnity form on arrival.

Amount quoted / invoiced, is in ZAR (South African Rands), inclusive of 15% VAT. Bank charges can be levied on foreign transfers.

All guests will be required to settle their accounts for extras, telephone calls, beverages, mini bar consumables, laundry, etc. on departure. This can be done by debit card, credit card or local currency notes.

We recommend that all guests have a comprehensive travel insurance to cover injury, medical costs, loss or damage to personal belongings and cancellation.

Royal Morubisi Game Lodges retains the right to admit any guest/s and furthermore retains the right to remove any guest whose behaviour impacts negatively on other guests and / or staff.

INCLUSIONS

Please refer to inclusions on package and program booked.

EXCLUSIONS

Beverages, transfers, telephone calls, laundry, and any items of a personal nature.

AIRPORT TRANSFERS

Available at additional cost.  Please enquire with your booking agent.

CHILD POLICY

Only children 6 years and older are not allowed at the Lodge

Children 6–12yrs (50% of adult sharing rate) may share selected rooms with parents.

Children staying in a room by themselves will be charged the full adult rate.

GENERAL INFORMATION

Dress Code:  It is advisable to dress in natural colours to blend in with the surrounding environment.  Colours like Khaki, Beige, Brown & Green are usually best to deter mosquitoes and insects.  You are not required to dress in smart attire for any meals as it is quite informal.

Malaria:  The Kaingo Game Reserve, Royal Morubisi lodges are situated in the malaria-free Waterberg, however there are mosquitoes and we therefore suggest bringing a mosquito repellant like Peaceful Sleep/Tabard.

Shoes:  Remember to pack comfortable shoes for the activities and to walk around the lodge.

Extras:  Remember to pack a hat, sunscreen, insect repellent, a flash-light and binoculars.

Photography:  Remember to pack camera and/or video camera along with necessary chargers, adapters, memory cards, etc.

Wi-Fi:  The lodge has a hotspot in public areas and around the pool as well as all units. 

Cellphones: Please be advised that cellular signal is limited in the area. To avoid disturbing other guests, we kindly request that cellphones be switched to silent mode during any activities. It is also requested that guests refrain from answering calls while on drive/during other activities, as this can be disruptive and intrusive to others. Thank you for your cooperation.

Amenities:  All our units are stocked with amenities such as soap, shower gel and shampoo. You may, however, wish to bring your favourite toiletries with you.

Laundry:  The lodge offers a laundry service at a nominal additional charge.

Gratuity Recommendation:  Tipping is at your discretion. Should you choose to leave a gratuity for the general lodge staff, you can either have this added to your final account, or make use of the gratuity box placed in Reception – as a guideline we suggest 10% of the total bill.  Guests may tip guides individually or alternatively place personalised envelopes into the guide gratuity box, also found in reception

RESPONSIBILITY

Royal Morubisi Founders Lodge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Royal Morubisi Founders Lodge chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,  Block C, 23 Morris Street East, Woodmead, 2191                                                             

VARIATION

Royal Morubisi Founders Lodge may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION

This website is run by GTD Resorts Kaingo sole trader based in South Africa trading as Royal Morubisi Lodge and with registration number 2022/756682/07 and (Director(s)/Member(s)/Owner(s).                 

Royal Morubisi Founders Lodge contact details

Company Physical Address: Witfontein Road, Vaalwater, South Africa

Email: reservations@touchdown-africa.com   
Telephone: 0800 008 710

ADDRESS

Witfontein Road

Vaalwater

South Africa

CONTACT US

0800 008 710 Option 1

082 234 6540

reservations@touchdown-africa.com